Warranty Card & Repair

"IMPORTANT"

• Please present the original card whenever servicing is required.

• The warranty card is valid for "2 YEARS" from the date of purchased OR for the first '10pcs' of crystal only.

• Warranty card is valid only for Brooch, Ring (selected) and BBM.

"WHAT IS NOT COVERED IN THIS WARRANTY"

• Product being damaged , altered or repaired by unauthorised person , neligence or accident.

• Defect cause by the attack of fire, flood or natural disaster.

"REPAIR TERMS & CONDITIONS"

Repair Procedure:

• The number of detached crystals is not fixed, as our repair team will inspect your item more thoroughly.

• Replacement crystals will be based on the latest available colors only.

• Pin replacement is available, with charges based on pin size, starting from RM2. 

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If you have a Warranty Card:

• You may claim up to 10 detached crystals within 2 years.

• After the 10 crystals have been fully claimed, or if the item exceeds the 2-year period, a 50% discount will be given on the total repair cost.